Shipping Policy

At Louise Bevilla, we are committed to ensuring that your order reaches you safely and as efficiently as possible. Our shipping process is designed to be completely transparent and reliable for all our customers in Canada.

1. Shipping Destinations and Costs

We deliver exclusively to addresses located in Canada.

  • Standard Shipping: FREE (0.00 CAD) on all orders. There are no handling fees or hidden costs added at checkout.

2. Carriers and Services Used

To guarantee optimal local service, we collaborate with trusted carriers operating in Canada:

  • Main Carriers: Canada Post, UPS, and FedEx.

  • All our shipments include an online tracking service to ensure complete security and peace of mind.

3. Processing and Delivery Times

Our delivery schedule is clearly defined as follows:

  • Order Cut-off Time: 5:00 PM (Eastern Time).

  • Processing Time: 1 to 2 business days (Monday to Friday). Orders are prepared and shipped during this period.

  • Delivery Time (Transit): 2 to 6 business days (Monday to Friday).

  • Total Estimated Time: 3 to 8 business days.

4. Order Tracking

Once your package is shipped, you will automatically receive a shipping confirmation email containing your unique tracking number.

  • How to check the status: You can track the progress of your package on our dedicated "Track My Order" page or directly on the carrier's website using the link provided in the email.

  • Please note that it may take 24 to 48 hours for the tracking information to update after receiving your code.

5. Missing or Lost Packages

If your tracking information indicates that the package is "delivered" but you have not received it, or if the estimated delivery time has passed and your package cannot be found:

  1. Check the shipping address provided in your order confirmation email.

  2. Check with your neighbors or around your property.

  3. Contact us immediately at info@louisebevilla.com. We will launch an investigation with the carrier. If the package is officially confirmed as lost or if items are missing, we will proceed with a reshipment or a full refund, at no additional cost to you.

6. Taxes and Customs Duties

All orders placed on our site are shipped so that the displayed prices are final. Our customers will not be subject to any customs duties or additional import taxes upon delivery.

Company Information:

  • Trade Name: Louise Bevilla

  • Legal Entity: ETERNY DR LTD (Company No. SC894281)

  • Registered Address: Pinnacle House Business Centre, Linlithgow Bridge, Ground and First Floor, Linlithgow, United Kingdom, EH49 7SF

  • Email: info@louisebevilla.com

  • Phone: +1 6722036545