Frequently Asked Questions (FAQ)

Shipping & Delivery

How much does shipping cost? We offer Free Standard Shipping on all orders in Canada. There are no hidden fees or minimum purchase requirements at checkout.

How long does it take to receive my order? Our estimated total delivery time is 3 to 8 business days. This timeframe includes:

  • Processing Time: 1 to 2 business days (Monday to Friday).

  • Delivery Time (Transit): 2 to 6 business days (Monday to Friday).

Do you ship internationally? No. At this time, Louise Bevilla exclusively serves Canada. We do not offer international shipping.

Returns & Exchanges

What is your return policy? We offer an exceptional 90-day money-back guarantee. You have three full months from the date of delivery to decide if your item fits you perfectly.

Are there any return fees? No. Returns are 100% free. We do not charge any restocking fees or administrative fees for returns or exchanges.

How do I return an item? Simply send us an email at info@louisebevilla.com with your order number. We will provide you with a prepaid return label and instructions on how to ship your package.

Orders & Payments

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express) via Shopify Payments, as well as Apple Pay, Google Pay, and PayPal. All transactions are secure and processed in Canadian Dollars (CAD $).

Is my payment information secure? Absolutely. Our website uses SSL encryption and complies with the Level 1 PCI DSS security standard. We do not store any credit card information on our servers.

Can I track my order? Yes. As soon as your order is shipped, you will receive an email containing a tracking number. You can use this number on our "Track My Order" page to see the status of your delivery in real time.

About Us

Where is the Louise Bevilla store located? We are a brand operated by the company ETERNY DR LTD. Our registered office is located in Linlithgow, United Kingdom.

How can I contact customer support? We are available Monday to Friday, from 9:00 AM to 5:00 PM (Eastern Time).

  • Email: info@louisebevilla.com

  • Phone: +1 6722036545